Refund policy

Cancellations

Because our products are made to order, cancellation or order-change requests must be submitted within 12 hours of purchase. Contact help@bestprintsco.com as soon as possible. A request is not guaranteed if production has already started.

Damaged, defective, or incorrect items

Inspect your order after delivery. Report a damaged, defective, or incorrect item within 3 days of delivery. Include your order number and clear photos showing the item, packaging, and the issue. After review, we will provide the appropriate resolution for the affected item, which may include a replacement or refund.

Return requests

Return requests for eligible cases must be submitted within 14 days of delivery. Items must be unworn, unused, and in their original condition. Do not send an item back without approval and return instructions from Best Prints Co.

Because products are made to order, returns based only on a change of mind are generally not accepted. Approval depends on the reason for the request and the condition of the item.

Size exchange

One size exchange may be approved when requested within 14 days of delivery. The exchange is for the same product in a different available size. The item must be unworn and unused. The customer pays the cost of returning the original item, and Best Prints Co. covers standard outbound shipping for the approved replacement. Size exchanges require prior approval.

Return shipping and refunds

Unless the item is damaged, defective, or incorrect, return shipping costs are the customer’s responsibility and are not reimbursed. Approved refunds are issued to the original payment method after the returned item or submitted evidence has been reviewed. Processing time after issuance depends on the payment provider or bank.

Packages not received

If tracking has not updated or an order has not arrived after the applicable estimated delivery window, contact us so we can investigate with the carrier. Carrier investigations and available remedies depend on the shipment status and delivery evidence.

For all cancellation, return, exchange, damage, or delivery requests, email help@bestprintsco.com and include your order number.